1. Acceptance of Terms and Conditions
By accessing and using the Rue des Tilleuls online shop (the “Website”), you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, you must not use the Website or place an order.
Throughout these Terms, “we”, “us”, and “our” refer to Rue des Tilleuls, operated by Kenza Wahabi.
“You” refers to the customer or user of the Website.
2. Business Information
Rue des Tilleuls is operated by Kenza Wahabi, acting as a sole trader under Moroccan law.
The business is based in Morocco and offers international shipping.
For any inquiries, you may contact us at: rdtmarrakech@gmail.com
3. Product Information
Our products are designed and created with care, often in limited quantities or as unique pieces.
We make every reasonable effort to ensure that product descriptions, prices, photographs, and availability are accurate.
However, slight variations in color, texture, or appearance may occur due to screen settings, craftsmanship, or materials used.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
4. Ordering and Payment
By placing an order on the Website, you confirm that you are at least 18 years old, or that you have obtained the consent of a legal guardian.
Prices are displayed in the selected currency at checkout.
For international orders, customs duties, taxes, or import fees may apply and remain the sole responsibility of the customer.
Payments are processed through secure third-party payment providers available on the Website. We do not store or have access to your payment details.
5. Shipping
We ship worldwide from Morocco.
Shipping costs and estimated delivery times are provided during checkout. Delivery times are indicative only and may vary due to factors beyond our control, including customs clearance, carrier delays, or international regulations.
Rue des Tilleuls cannot be held responsible for delays caused by customs authorities or shipping carriers.
Any customs duties, taxes, or import fees are the responsibility of the recipient.
6. Returns and Exchanges
We accept returns of eligible items that are unused, unworn, or defective, in their original condition, with all original packaging and accessories, within fourteen (14) days of delivery.
Customized or made-to-order items are excluded from returns.
To request a return or exchange, you must first contact us by email at rdtmarrakech@gmail.com, including your order number.
Once your request is submitted, a return authorization and instructions will be provided within 72 hours.
Please do not send any item back without prior authorization, as unauthorized returns will not be processed.
Once the returned item is received and inspected, a refund or exchange will be processed.
Refunds are issued to the original payment method within fourteen (14) days after inspection.
Initial shipping costs are non-refundable, unless otherwise required by applicable law.
7. Privacy Policy
We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Website, you consent to the practices described in our Privacy Policy.
8. Intellectual Property
All content on the Website, including but not limited to designs, images, logos, texts, and graphics, is the exclusive intellectual property of Kenza Wahabi / Rue des Tilleuls.
Any reproduction, distribution, or use without prior written authorization is strictly prohibited.
9. Governing Law
These terms and conditions are governed by the laws of Morocco. Any disputes arising from the use of the Rue des Tilleuls online shop shall be subject to the exclusive jurisdiction of the Moroccan courts.
10. Changes to Terms and Conditions
Rue des Tilleuls reserves the right to modify or update these Terms and Conditions at any time.
The version applicable is the one in force at the time the order is placed.
Continued use of the Website constitutes acceptance of the updated Terms.
By using the Rue des Tilleuls online shop, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us at rdtmarrakech@gmail.com.